CONFIDENTIALITY POLICY

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LUSO Home Collection is committed to ensuring the confidentiality and integrity of all personal, commercial and technical information shared by its customers, suppliers and website users.

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1. Confidentiality Agreement

We commit to:

• Keep all collected information strictly confidential;

• Use the data only for authorized and legitimate purposes;

• Do not disclose, share, or sell personal information to third parties, except when strictly necessary for the provision of services (e.g., shipping orders, invoicing) or legal compliance.

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2. To whom does it apply?

This policy applies to:

• Website users

• Customers and buyers

• Suppliers and business partners

• Employees, service providers and any party that accesses data from LUSO Home Collection

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3. What type of information is confidential?

We consider confidential all non-public information that could directly or indirectly identify a person or business operation, including:

• Personal data (name, address, contact information, etc.)

• Order details and purchase history

• Financial and payment information

• Correspondence via email or other forms of contact

• Business strategies, supplier or customer lists (in a B2B context)

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4. Protective measures

We have adopted physical, digital, and administrative security measures to protect the confidentiality of information, including:

• Restricted access to sensitive data

• Secure and encrypted payment platforms

• Management systems with access control

• Confidentiality agreements with suppliers and collaborators

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5. Obligations of employees and partners

All employees, service providers, and partners with access to confidential data are legally bound by confidentiality clauses and subject to penalties in case of violation.

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6. Reporting violations

In the event of any breach of personal or confidential data, LUSO Home Collection undertakes to:

• Notify the competent national authority (CNPD), as required by the GDPR;

• Inform the data subjects affected, if necessary;

• Act immediately to mitigate damage and restore information security.

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7. Contact

If you have any questions about this Privacy Policy or wish to report a possible violation, please contact us using the contact form.