TERMS OF USE
Terms and Conditions of Use
Last updated: [date]
Welcome to the LUSO Home Collection website. By accessing and using this website, you agree to these Terms and Conditions. If you do not agree with any of the terms, please do not use this site.
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1. General Information
This website is operated by LUSO Home Collection, with headquarters at [full address], NIF [number]. For any questions, please contact us via email: [email@email.com].
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2. Handcrafted Products
All available products are handmade and may present slight variations in color, shape or aroma. These characteristics are not considered defects, but rather reflections of the artisanal process.
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3. Prices and Payments
All prices are shown in euros (€) and include VAT at the current legal rate. Payments can be made by credit card, MB WAY, bank transfer, PayPal or other methods available at checkout. Orders are only processed after payment confirmation.
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4. Shipping and Delivery
We ship to Portugal and countries in the European Union. Shipping costs will be calculated at the time of purchase. Delivery times vary depending on the destination and are indicative only. After shipping, we will send an email with the tracking number, where applicable.
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5. Right to Free Termination
Under European Union legislation, you have a period of 14 days to exercise your right to free withdrawal (return), counting from the date of receipt of the product, without needing to provide a reason.
To exercise this right, you must contact us by email, indicating the order number. Products must be returned in perfect condition, with no signs of use, and with the original packaging. Return costs are the responsibility of the customer, except in cases of error or defect.
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6. Complaints and Warranties
In case of defect or damaged product, the customer must contact us within 3 days of receipt, attaching images. We will proceed with the replacement or refund as applicable.
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7. Intellectual Property
All content on this website, including images, texts, logos and design, is the property of LUSO Home Collection and is protected by copyright. Its use, reproduction or distribution without prior authorization is prohibited.
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8. Personal Data and Privacy
The data collected is treated confidentially and used only for order processing, communication and service improvement. We comply with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy.
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9. Modifications
We reserve the right to change these Terms and Conditions at any time. The most recent version will always be available on this page.
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10. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law. In case of dispute, the consumer may resort to the EU Dispute Resolution Platform or the Consumer Dispute Arbitration Center in his/her area.